[{"id":1,"content_language_id":1,"category":"Account","category_group":"account","updated_at":"2018-11-26T19:30:10.000000Z","created_at":"2018-11-26T19:30:10.000000Z","faqs":[{"id":1,"content_language_id":1,"category_id":1,"faq_group":"how_do_i_open_an_account","title":"How do I open an account?","description":"For a new registration, please go to our homepage and click on one of the Register buttons, then fill in your personal details.\nAfter registering, verify your email address using the link we send you. Once your email is verified, your sign-up gift of 100,000 Gold Coins and 2 Sweepstakes Coins is added to your account automatically.","updated_at":"2026-09-29T03:06:07.000000Z","created_at":"2018-11-26T20:33:51.000000Z"},{"id":5,"content_language_id":1,"category_id":1,"faq_group":"i_did_not_receive_an_activation_email","title":"I did not receive an activation email.","description":"The activation email may take a few minutes and it may also end up in your spam or junk folder, so please check these inboxes as well. If you do not find an email, you can register with the same email address again to request a new activation mail.\r\nIf you still do not receive the activation email, please send a message to support via the Contact Form or Live Chat and mention the email address which has been used to register the account, requesting for the account to be manually activated.","updated_at":"2026-09-29T02:57:58.000000Z","created_at":"2018-11-26T20:41:18.000000Z"},{"id":15,"content_language_id":1,"category_id":1,"faq_group":"how_do_i_verify_my_account","title":"How do I verify my account?","description":"To verify your account at Lucky Buddha, please submit:\n- identification card\n- proof of address.\nThis procedure allows us to safely authenticate the activity on our website and safeguard our customers. We suggest you view our privacy policy for additional information.\nYou can upload your documents as a digital photo or scan directly in your account under My Account > Verification, or alternatively send them via the Contact Form or Live Chat. Please make sure the photos are legible, not fuzzy, dark or pixelated, and that all four corners of the document are visible.\nAfter the confirmation of the documents, your account is fully verified and you benefit from non-restricted access to your account.","updated_at":"2026-09-29T03:06:12.000000Z","created_at":"2019-02-06T21:12:14.000000Z"},{"id":17,"content_language_id":1,"category_id":1,"faq_group":"how_long_does_document_verification_take","title":"How long does document verification take?","description":"Every submitted document will be checked manually and therefore the process can take up to 72 hours due to the abundance of documents we receive daily.\r\nPlease keep in mind that 72 hours represents the maximum time frame and usually we are faster. You will receive an email as soon as your documents have been checked.","updated_at":"2019-02-06T21:12:43.000000Z","created_at":"2019-02-06T21:12:43.000000Z"},{"id":19,"content_language_id":1,"category_id":1,"faq_group":"how_do_i_close_my_account","title":"How do I close my account?","description":"An account closure is always possible by sending a request for this via the Contact Form or Live Chat stating the reason for account closure.\r\nPlease bear in mind that you can also limit yourself from using your account for a period of time by accessing My Account > Responsible Gaming > Access Control.","updated_at":"2026-09-29T02:58:16.000000Z","created_at":"2019-02-06T21:13:21.000000Z"},{"id":23,"content_language_id":1,"category_id":1,"faq_group":"how_do_i_set_a_purchase_limit","title":"How do I set a purchase limit?","description":"By setting a purchase limit, you can purchase at most the amount you have chosen for a certain period.\nYou can set your own purchase limit under My Account > Responsible Gaming > Purchase Control.","updated_at":"2026-09-29T03:06:17.000000Z","created_at":"2019-02-06T21:15:38.000000Z"},{"id":29,"content_language_id":1,"category_id":1,"faq_group":"how_do_i_change_my_details","title":"How do I change my details?","description":"If you need to update your details, depending on the information you wish to update, please send a copy of your identification card and\/or a recent proof of address via the Contact Form or Live Chat and ask to update your profile, with a short explanation why you want to update it.","updated_at":"2019-08-22T16:30:03.000000Z","created_at":"2019-02-06T21:17:05.000000Z"},{"id":35,"content_language_id":1,"category_id":1,"faq_group":"i_forgot_my_password","title":"I forgot my password.","description":"In case you have forgotten your password, please go to the Log in form and click on \u2018Forgot password\u2019. Subsequently, you will receive an email containing password recovery procedure.","updated_at":"2021-03-25T06:25:43.000000Z","created_at":"2019-02-06T21:18:46.000000Z"},{"id":37,"content_language_id":1,"category_id":1,"faq_group":"i_locked_my_account","title":"I locked my account.","description":"If you are unable to log into your account, please send a message via the Contact Form or Live Chat and mention your username or the email address which has been used to register the account, requesting for the account to be unlocked.","updated_at":"2019-08-22T16:57:26.000000Z","created_at":"2019-02-06T21:20:31.000000Z"}]},{"id":3,"content_language_id":1,"category":"Purchase","category_group":"purchase","updated_at":"2022-04-26T10:20:32.000000Z","created_at":"2018-11-26T19:30:43.000000Z","faqs":[{"id":43,"content_language_id":1,"category_id":3,"faq_group":"what_is_the_minimum_purchase","title":"What is the minimum purchase?","description":"The minimum purchase amount depends on the packages we offer. Please see our store page for more information.","updated_at":"2023-01-13T18:19:41.000000Z","created_at":"2019-02-06T21:23:17.000000Z"},{"id":47,"content_language_id":1,"category_id":3,"faq_group":"how_can_i_make_a_purchase","title":"How can I make a purchase?","description":"We offer a variety of payment methods you may use to purchase, such as credit cards and more. The available payment methods depend on your area of residence.\nTo make a purchase, open the store, choose your coin package and select your preferred payment method.","updated_at":"2026-09-29T03:06:21.000000Z","created_at":"2019-02-06T21:25:40.000000Z"},{"id":51,"content_language_id":1,"category_id":3,"faq_group":"do_you_charge_commission_for_purchases","title":"Do you charge commission for purchases?","description":"No commission nor any fees are applied on purchases.","updated_at":"2019-02-06T21:26:26.000000Z","created_at":"2019-02-06T21:26:26.000000Z"}]},{"id":5,"content_language_id":1,"category":"Redeem","category_group":"redeem","updated_at":"2022-04-26T10:23:52.000000Z","created_at":"2018-11-26T19:31:13.000000Z","faqs":[{"id":79,"content_language_id":1,"category_id":5,"faq_group":"what_is_the_minimum_redeem","title":"What is the minimum redeem?","description":"The minimum redeem of SC is 100.","updated_at":"2023-01-13T18:17:37.000000Z","created_at":"2019-02-06T21:42:43.000000Z"},{"id":83,"content_language_id":1,"category_id":5,"faq_group":"how_do_i_request_a_redeem","title":"How do I request a redeem?","description":"You can redeem your eligible Sweepstakes Coins for prizes on the Redeem page: open your account section and choose Redeem.\nImportant: prize redemptions are sent to your bank account.\nPlease make sure your account has been fully verified before requesting a redemption.\nIf you need further assistance, kindly contact us via the Contact Form or Live Chat.","updated_at":"2026-09-29T03:06:26.000000Z","created_at":"2019-02-06T21:43:35.000000Z"},{"id":85,"content_language_id":1,"category_id":5,"faq_group":"why_was_my_redeem_rejected","title":"Why was my redeem rejected?","description":"Please pay attention to the following points:\n- Request the redemption to the same payment method used for your last purchase, where applicable.\n- If you were asked to complete verification, kindly upload the required documents, so we can proceed with your redemption.\n- Please make sure you have chosen the correct payment method and entered correct payment details.\n- Make sure you have played through your Sweepstakes Coins at least once (1x playthrough) before requesting a redemption.\nIf you need further assistance, please contact us via the Contact Form or via Live Chat.","updated_at":"2026-09-29T03:06:01.000000Z","created_at":"2019-02-06T21:44:03.000000Z"},{"id":87,"content_language_id":1,"category_id":5,"faq_group":"how_fast_will_my_redeem_be_processed","title":"How fast will my redeem be processed?","description":"Redeems are processed as soon as possible, according to the queue.\r\nWe maintain a target of forty-eight (48) hours to process your request, but usually we process redeems within 24 hours.","updated_at":"2023-06-06T16:46:29.000000Z","created_at":"2019-02-06T21:44:23.000000Z"},{"id":91,"content_language_id":1,"category_id":5,"faq_group":"i_did_not_receive_my_prize","title":"I did not receive my prize.","description":"You will receive your prize once it is processed. \r\nIf you have not received your prize following 3 working days from the day on which it has been requested, please contact our support via support@luckybuddhacasino.com for further assistance.","updated_at":"2026-09-29T03:14:32.000000Z","created_at":"2019-02-06T21:45:13.000000Z"},{"id":93,"content_language_id":1,"category_id":5,"faq_group":"can_i_cancel_my_redeem","title":"Can I cancel my redeem?","description":"You may cancel your pay-out request on redeem History page.\r\nIf you cannot see the pending redeem, we might have processed it already. However, we gladly check if it is still possible to cancel it. Please contact us via the contact form or Live Chat for assistance.","updated_at":"2019-08-22T16:14:50.000000Z","created_at":"2019-02-06T21:45:39.000000Z"}]},{"id":9,"content_language_id":1,"category":"Games","category_group":"games","updated_at":"2019-02-06T21:35:54.000000Z","created_at":"2018-11-26T19:32:08.000000Z","faqs":[{"id":73,"content_language_id":1,"category_id":9,"faq_group":"can_i_play_on_my_tablet_mobile_phone","title":"Can I play on my tablet\/mobile phone?","description":"Absolutely. Many games are also available on mobile devices such as phones and tablets.","updated_at":"2019-02-06T21:38:30.000000Z","created_at":"2019-02-06T21:38:30.000000Z"},{"id":75,"content_language_id":1,"category_id":9,"faq_group":"i_am_receiving_a_game_error","title":"I am receiving a game error.","description":"Please follow the instructions: \u2022 Logout from our site \u2022 Close the site \u2022 Clear browser cache \u2022 Clear browser cookies \u2022 Login and play Please find the instruction how to clear your browser\u2019s cache and cookies here: https:\/\/www.wikihow.com\/Clear-Cache-and-Cookies If the issue is persistent, please contact our support team via the Contact Form or Live Chat and provide a screenshot of the error message for further assistance.","updated_at":"2021-03-25T06:27:23.000000Z","created_at":"2019-02-06T21:39:18.000000Z"}]},{"id":11,"content_language_id":1,"category":"Other","category_group":"other","updated_at":"2019-02-06T21:46:02.000000Z","created_at":"2019-02-06T21:46:02.000000Z","faqs":[{"id":97,"content_language_id":1,"category_id":11,"faq_group":"what_languages_do_you_support","title":"What languages do you support?","description":"Our customer service is currently available in English.","updated_at":"2023-01-13T18:22:34.000000Z","created_at":"2019-02-06T21:46:52.000000Z"},{"id":99,"content_language_id":1,"category_id":11,"faq_group":"i_have_some_suggestions","title":"I have some suggestions.","description":"Your feedback regarding our website, products and services is highly appreciated. As we are constantly trying to improve our casino and aiming to achieve the best user experience, we are more than happy to receive any feedback from your side.\r\nKindly contact us via the Contact Form and we will do our best to realize your suggestions.","updated_at":"2019-08-22T16:56:23.000000Z","created_at":"2019-02-06T21:47:17.000000Z"},{"id":101,"content_language_id":1,"category_id":11,"faq_group":"i_want_to_promote_your_casino","title":"I want to promote your casino.","description":"We are very happy that you are interested in an affiliate partnership.\r\nPlease contact us on affiliates@luckybuddhacasino.com or click on the affiliates link on the footer of our website.","updated_at":"2026-09-29T03:14:32.000000Z","created_at":"2019-02-06T21:47:49.000000Z"}]}]